Refund Policy – Backly

Effective Date: 10 October, 2025 Last Updated: 14 October, 2025

At Backly, we strive to provide reliable backlink qualification and outreach solutions. However, we understand that circumstances may require refunds.

1. General Policy

• Subscriptions are non-refundable once billing has occurred, except where required by law.
• Users are responsible for cancelling subscriptions before the renewal date to avoid further charges.

2. Eligible RefundsWe may consider refunds in the following cases:

• Duplicate charges due to technical or payment errors.
• Platform downtime exceeding 72 consecutive hours that prevents service access.
• Failure to deliver core features (e.g., domain scoring, CSV upload processing) due to system issues.

3. Ineligible Refunds

• Credits unused during a billing cycle.
• Dissatisfaction with results (e.g., backlink scores or contact quality) as these are estimates and third-party dependent.
• Misuse of the platform or violation of Terms of Service.

We do not sell your personal data.

4. How to Request a RefundSend a request to contact@getbackly.com within 7 days of the billing date. Refunds, if approved, will be processed within 10 business days back to the original payment method.